Refund & Return Policy

Refund and Return Policy for Engagement Rings and Wedding Bands

At The Wedding Place, we stand behind the quality of our products and are committed to ensuring your satisfaction with your purchase. Below are the terms of our refund and return policy for non-custom engagement rings and wedding bands:

Returns

  • Eligibility: All non-custom engagement rings and wedding bands are eligible for return within 30 days of purchase.
  • Conditions: To qualify for a return, the item must:
    • Be in its original, unworn condition.
    • Include the original receipt as proof of purchase.
  • Refund Method: Refunds will be issued to the original payment method upon inspection and approval of the return.

Workmanship and Quality Guarantee

We are proud to offer a 1-year workmanship and quality guarantee on all non-custom engagement rings and wedding bands.

  • Coverage: If a defect is found within one year of purchase and is deemed a result of a quality or workmanship issue, we will repair the item at no cost to you.
  • Exclusions: This guarantee does not cover damage caused by normal wear and tear, improper care, accidents, or unauthorized modifications.

How to Initiate a Return or Repair Request

  1. Contact us at amanda@theweddingplacenh.com or 603.545.2037 with your receipt and details of your concern.
  2. For returns, we will provide instructions for mailing the item back or dropping it off in person.
  3. For repairs, we will assess the item and communicate the next steps.

Additional Notes

  • Shipping costs for returns are the customer's responsibility unless the return is due to an error on our part or a verified quality defect.
  • Refunds may take 7-10 business days to process once the returned item has been inspected and approved.

We value your trust and are here to help with any concerns. Please don’t hesitate to reach out if you have questions or need further clarification!